AMAG6

Amagasia, a leading provider wireless solutions offers training, professional services and project management to our partners. We provide 24 x 7 mission critical support to our partners to help them in specialist areas. A critical component of our partners’ offering is our ability to provide consultancy and design to help them install and implement on time without cost overrun. Amagasia provides the expertise and knowledge to our partners to deliver their services correctly and on time. With our capabilities, Amagasia offer high performance, yet cost effective, solutions to customers.

Help Desk Technical Support

A single point of contact is provided to our valued clients, recording all incidents and service requests in our dedicated ticketing service.

The service desk will manage each incident or service request from initial recording to closure and when appropriate the engineer will escalate the support to the engineering team or third party to achieve resolution.

  • Incident management
  • Technical / Troubleshooting support
  • Remote diagnosis and resolution via secure remote dial-in facilities
  • Logging and processing of service requests including installation (hardware and software), moves, additions and configuration changes
  • Arrangement of on-site visits
  • Warranty management, hardware support and equipment returns

Hardware Advanced Replacement

Advanced replacement provides you with guaranteed next business day replacement of your hardware should it fail and is included as part of the “Premium” or “Premium Plus” packages.  You can bolt-on the hardware replacement as part of your essential pack should you require it.  If physical replacement of the equipment by an Amagasia engineer is required, then engineer onsite support will be provided.

Engineer Onsite Support

Onsite support comes as either “per hour” pack or “retainer” pack, dependent on your needs.  The engineering time can be used for any onsite engineering requirements related to your wireless network, providing guaranteed next business working day response, but we strive to achieve same business working day response.

Retainer

Our “Premium” & “Premium Plus” packages come with unlimited onsite support, which offers a truly cost efficient solution.

Pay Per Hour Pack

You can purchase “Pay per Hour” days as needed.